Help Center

Find answers to common questions and learn everything about playing on PolarMooseParty.

Browse by Topic

๐Ÿš€

Getting Started

New to PolarMooseParty? Learn how to join, understand Moose Coins, and pick your first game in minutes.

Read Guide
๐Ÿช™

Moose Coins

Everything about our virtual currency โ€” what they are, how you earn them, and why they have no real-world value.

Learn More
๐Ÿƒ

Tundra Blackjack

Rules, strategy tips, how to use the Frost Dealer mechanic, and what the Double Down option means in our game.

Play Game
๐ŸŽฐ

Aurora Reels

Learn about all 5 reel symbols, what the Wild (๐ŸŒŸ) does, how payouts are calculated, and what triggers the Aurora bonus.

Play Game
๐ŸŽก

Glacier Roulette

Understand every bet type available on the Glacier board, payout ratios, and how the 37-number ice wheel works.

Play Game
๐Ÿ’พ

Saving & Progress

Your coins and statistics are saved in your browser's localStorage. Learn what happens if you clear your browser data.

See FAQs
๐Ÿ›ก๏ธ

Responsible Gaming

Resources and information about maintaining healthy gaming habits, setting limits, and where to find professional support.

Read Policy
๐Ÿ“œ

Community Guidelines

Our standards for respectful community interaction. Learn what behaviour is expected from all members of the herd.

Read Guidelines
๐Ÿช

Cookies & Privacy

Understand what data we collect, how cookies work on our platform, and your rights regarding your information.

Privacy Policy

Common Issues

My Moose Coins disappeared

Moose Coins are stored in your browser's localStorage. If you cleared your browser data, cookies, or used a private/incognito window, your coins will reset. This is normal behaviour. If your coins run to zero during a game, they are automatically topped up for free.

The game isn't loading

Try refreshing the page, clearing your browser cache, or disabling browser extensions. PolarMooseParty works best in up-to-date versions of Chrome, Firefox, Safari, or Edge.

The wheel or reels aren't animating

This may be caused by hardware acceleration being disabled in your browser settings, or an older device with limited graphics support. Try enabling hardware acceleration in your browser's advanced settings.

Can I play on mobile?

Yes โ€” all three games are fully responsive and optimised for touchscreens. Tap the chips to place bets just as you would on desktop.

Contact Us

Have a question that isn't answered here? Reach out directly.

๐Ÿ“ž
Phone
+1 579 723 9469
๐Ÿ“
Address
97 Ardeen Walk
Manchester M13 9LS, UK